What to do if something goes wrong

21 October 2014

Sometimes things go wrong, and you may need to take this up with your provider.

Many problems are fixed straight away, but how do you resolve an ongoing problem?

Here you will find information to help you understand how to get a problem fixed.

Making a complaint

Find out the proper procedures for making a complaint.

Improving broadband speeds

These tips could help you to diagnose problems with your broadband speeds more effectively.