Statement: Approach to high excess costs under the broadband universal service
- Start: 16 July 2021
- Status: Statement published
- End: 10 September 2021
Statement published 11 November 2021
This statement sets out modifications to our universal broadband service rules, to clarify how BT should provide quotes to customers who have applied to be connected under the scheme.
The modified rules mean that where excess costs are very high, BT should inform customers of the total excess costs and gain agreement to cover these before delivering the connection. One or more customers in the local area can then cover all the excess costs of the build, including shared infrastructure.
Our decision today follows a consultation process and takes account of the responses we have received.
Datganiad: Ymagwedd at gostau dros ben gormodol o dan y rhwymedigaeth gwasanaeth cyffredinol band eang
Annex 3: Notification of modifications under sections 45 to 48 and 48A of the Communications Act 2003 of Universal Service Conditions contained in Ofcom’s notification of 6 June 2019
Consultation: Approach to high excess costs under the broadband universal service
Annex 6: Proposed modifications under sections 45 to 48 and 48A of the Communications Act 2003 of Universal Service Conditions
|Advisory Committee for Northern Ireland (ACNI) (PDF File, 149.5 KB)||Organisation|
|BT (PDF File, 180.2 KB)||Organisation|
|Citizens Advice Scotland (PDF File, 165.1 KB)||Organisation|
|Federation of Communication Services (PDF File, 134.1 KB)||Organisation|
|Kiely, M (PDF File, 431.9 KB)||Individual|