Consumer Switching: Proposals to reform switching of mobile communications services

  • Start: 23 March 2016
  • Status: Closed
  • End: 01 June 2016

It is important for consumers to be able to switch providers easily in order to exercise their choice and take advantage of competition in the communications sector.

This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider. It sets out detailed reform options to address this harm, taking account of responses to our July 2015 mobile switching consultation, and additional evidence we have gathered since then.


Main documents

Supporting documents

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Responses

Responder name Type
BGL_Group.pdf (PDF, 72.8 KB) Individual
BT_Group.pdf (PDF, 497.2 KB) Individual
Citizens_Advice.pdf (PDF, 252.9 KB) Individual
Communications_Consumer_Panel_and_ACOD.pdf (PDF, 305.8 KB) Individual
MoneySuperMarket.pdf (PDF, 302.0 KB) Individual