It is important for consumers to be able to switch providers easily in order to exercise their choice and take advantage of competition in the communications sector.
This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider. It sets out detailed reform options to address this harm, taking account of responses to our July 2015 mobile switching consultation, and additional evidence we have gathered since then.
|BGL_Group.pdf (PDF File, 72.8 KB)||Individual|
|BT_Group.pdf (PDF File, 497.2 KB)||Individual|
|Citizens_Advice.pdf (PDF File, 252.9 KB)||Individual|
|Communications_Consumer_Panel_and_ACOD.pdf (PDF File, 305.8 KB)||Individual|
|MoneySuperMarket.pdf (PDF File, 302.0 KB)||Individual|