Consumer switching: Consumer experience of switching mobile communications services and options for process reforms

  • Start: 28 July 2015
  • Status: Closed
  • End: 06 October 2015

It is important for consumers to be able to exercise their choice and switch providers easily in order to take advantage of competition in the communications sector.

This document sets out and invites comments on our current position on the consumer experience of switching mobile communications service providers, and on some high level, initial options for mobile process reforms, taking into account stakeholder discussions to date.

It also includes a summary of stakeholder responses to Ofcom’s July 2014 Call for Inputs on consumer switching. That document sought views on the impact on the consumer experience of switching and on competition of the processes currently used to switch providers of bundled voice, broadband and subscription pay TV services, and mobile voice and data services.

Consumer switching: Consumer experience of switching mobile communications services and options for process reforms PDF, 708.2 KB

Consumer switching in mobile - Plain English summary PDF, 56.2 KB

Consultation questions: Plain English version PDF, 18.4 KB


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View Responses

Responder name Type
EE (PDF, 423.9 KB) Organisation
Which (PDF, 117.6 KB) Individual
SSE (PDF, 153.8 KB) Organisation
Sky (PDF, 267.5 KB) Organisation
Three (PDF, 465.9 KB) Organisation