This consultation considers the regulation of all public voice services, though it is driven by the development of new services which use Voice over IP (VoIP) technology. Ofcom has identified a number of issues raised by new voice services, some of which require immediate consideration, others of which are more long term. The longer term issues regarding the impact of new voice services on the market are being addressed by Ofcom’s Strategic Review of Telecommunications. The immediate issues regarding regulation and consumer protection are considered in this consultation.
The consultation includes: