New voice services

  • Start: 06 September 2004
  • Status: Closed
  • End: 16 November 2004

This consultation considers the regulation of all public voice services, though it is driven by the development of new services which use Voice over IP (VoIP) technology. Ofcom has identified a number of issues raised by new voice services, some of which require immediate consideration, others of which are more long term. The longer term issues regarding the impact of new voice services on the market are being addressed by Ofcom’s Strategic Review of Telecommunications. The immediate issues regarding regulation and consumer protection are considered in this consultation.

The consultation includes:

  • an overview of the changes in the provision of voice services and the regulatory challenges these raise
  • discussion of the appropriate policy aims in dealing with these regulatory challenges
  • the implications of the current regulatory framework
  • three important initiatives that can be progressed to meet the challenge posed by new voice services

Main documents

Supporting documents

Summary: New voice guidance
(PDF File, 715.7 KB)
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Responder name Type
AlanCox.pdf (PDF File, 6.8 KB) Individual
AndrewWhitfield.pdf (PDF File, 8.4 KB) Individual
ATandT.pdf (PDF File, 54.5 KB) Individual
BABT.pdf (PDF File, 23.6 KB) Individual
BobKissach.pdf (PDF File, 6.7 KB) Individual
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