Statement: Implementation of the new European Electronic Communications Code

  • Start: 27 October 2020
  • Status: Statement published
  • End: 30 November 2020

Statement published 17 December 2020

In October 2020, we confirmed a package of new customer protections that implement changes to European rules. At the same time, we consulted on some minor changes to our existing rules, to ensure clarity and consistency in the terminology and definitions used within them. We also consulted on some minor changes to reflect the end of the transition period under the EU Withdrawal Agreement.

Today we have published our final decisions on these minor changes, as well as our final notification of the changes we are making to our regulatory rules to implement the customer protections in the European Electronic Communications Code and revised consolidated versions of our rules.

These slides (PDF, 506.5 KB) are designed to provide a high-level summary of some of the upcoming changes to our General Conditions (and associated guidance documents) as a result of implementing the European Electronic Communications Code (EECC). They are designed to sign-post some of the key changes and provide links to the relevant documents that contain the full details of all the changes.


Main documents

Supporting documents

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Responses

Responder name Type
[A response to minor changes consultation] BT (PDF File, 486.7 KB) Organisation
[A response to minor changes consultation] FCS (PDF File, 145.4 KB) Organisation
[A response to minor changes consultation] Openreach (PDF File, 236.2 KB) Organisation
[Response to further consultation] BT (PDF File, 204.9 KB) Organisation
[Response to further consultation] Business carrier coalition (PDF File, 122.3 KB) Organisation
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