Quality of Service for WLR and MPF: Proposed Directions and Consents relating to the minimum standards and KPIs imposed in the 2014 Fixed Access Market Reviews

  • Start: 05 August 2016
  • Status: Statement published
  • End: 09 September 2016

Direction setting further minimum standards for WLR provisions under the SMP conditions imposed in the 2014 Fixed Access Market Reviews

About this statement

On 19 October 2016 we published our decision to set new directions on BT which modified minimum quality of service (QoS) standards to the provisioning and repair of some of the wholesale products that telecoms providers purchase from Openreach to offer broadband and telephony products to consumers and small businesses. These directions were imposed in order to ensure that the minimum standards remain effective in the light of changes in the mix of services telecoms providers were purchasing from Openreach and due to the delay in the next wholesale market reviews.

At the same time, we consulted on a draft direction proposing to extend the duration of the Wholesale Line Rental (WLR) provision minimum standards that Openreach must comply with.

In this document we set out our final decision to set this direction. The effect of this direction is to ensure that the WLR minimum standards for appointment availability and on time provision will remain in place until such time that they are revoked or replaced by our next round of wholesale market reviews.

Further QoS Statement (PDF, 331.8 KB)

Related content

Quality of Service for WLR and MPF: Proposed Directions and Consents relating to the minimum standards and KPIs imposed in the 2014 Fixed Access Market Reviews


Main documents

Further QoS Statement
(PDF File, 331.8 KB)
Download

Supporting documents

loading icon

Responses

Responder name Type
Openreach (consultation response) (PDF File, 487.2 KB) Organisation
Openreach (further consultation response) (PDF File, 341.4 KB) Organisation
TalkTalk (PDF File, 167.6 KB) Organisation
Verastar Ltd (PDF File, 11.2 KB) Organisation
Vodafone (PDF File, 277.7 KB) Organisation