Biliau a thaliadau

Ofcom yn gwahardd codi prisiau sy’n gysylltiedig â chwyddiant ar ganol contract

Cyhoeddwyd: 19 Gorffennaf 2024

Rhaid rhoi gwybod i gwsmeriaid telegyfathrebiadau ymlaen llaw mewn punnoedd a cheiniogau am unrhyw gynnydd mewn prisiau y mae eu darparwr yn ei gynnwys yn eu contract, o dan reolau diogelu defnyddwyr newydd a gyhoeddwyd heddiw gan Ofcom.

Statement: Prohibiting inflation-linked price rises

Cyhoeddwyd: 12 Rhagfyr 2023

Diweddarwyd diwethaf: 19 Gorffennaf 2024

This consultation sets out Ofcom’s plans for new consumer price protections in telecoms, including a ban on price increases linked to uncertain future inflation.

Rhybuddion crwydro symudol newydd i bobl sy'n mynd dramor o'r DU

Cyhoeddwyd: 22 Mawrth 2024

Bydd cwsmeriaid symudol y DU yn cael eu hamddiffyn yn well rhag taliadau crwydro annisgwyl wrth ddefnyddio eu ffôn dramor a gartref, o dan reolau newydd a gyhoeddwyd heddiw gan Ofcom.

Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers

Cyhoeddwyd: 13 Mawrth 2018

Diweddarwyd diwethaf: 8 Mawrth 2024

The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere

British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Cyhoeddwyd: 8 Mawrth 2024

Diweddarwyd diwethaf: 8 Mawrth 2024

British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services

Cyhoeddwyd: 24 Gorffennaf 2023

Diweddarwyd diwethaf: 8 Mawrth 2024

Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services

Own initiative investigation into Plusnet plc about its compliance with metering and billing requirements.

Cyhoeddwyd: 8 Mawrth 2024

Diweddarwyd diwethaf: 8 Mawrth 2024

Following consideration of information provided by Plusnet in response to Ofcom’s enquiries, Ofcom has decided to open an investigation into Plusnet’s compliance with GC 11. GC 11 places obligations upon all CPs to, amongst other things, ensure that every amount stated in a bill is accurate.

Own-initiative monitoring and enforcement programme into cancellation and termination arrangements

Cyhoeddwyd: 8 Mawrth 2024

Diweddarwyd diwethaf: 8 Mawrth 2024

Own-initiative monitoring and enforcement programme into cancellation and termination arrangements

Own initiative investigation into EE about its compliance with metering and billing requirements

Cyhoeddwyd: 8 Mawrth 2024

Diweddarwyd diwethaf: 8 Mawrth 2024

Whether EE has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their usage of communication services.

Ofcom own-initiative review of the level of donor conveyance charges (DCCs)

Cyhoeddwyd: 13 Mawrth 2018

Diweddarwyd diwethaf: 8 Mawrth 2024

donor conveyance charges (DCCs)

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