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Own-initiative investigation into Sky’s compliance with rules about cancellation and termination arrangements

6 August 2015

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Ymchwiliad i
Achos wedi’i agor 1 January 2018
Case closed 1 January 2018
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Complainant: Ofcom own-initiative investigation.
Investigation against: Sky plc (trading as “Sky”)
Case opened: 6 August 2015
Issue: Whether Sky has complied with its obligations under General Condition 9.3 and  General Condition 22.
Relevant Instrument: General Conditions 9.3 and 22.

CW/01163/08/15

Ofcom has opened this investigation into Sky’s compliance with GC9.3 and 22 following complaints received from consumers.

GC9.3 is designed to ensure that conditions or procedures for contract termination do not act as a disincentive for end-users changing their Communication Providers.

GC22, which covers migrations of fixed line telecommunications and broadband services within the Openreach and KCOM Access Networks, provides for customers’ termination rights (within GC22.5).

Ofcom's investigation will examine whether there are reasonable grounds for believing that Sky has failed to comply with these obligations.

Case Leader: Matthew Chapman (matthew.chapman@ofcom.org.uk)
Case Reference: CW/01163/08/15


Cyswllt Y tîm gorfodi (enforcement@ofcom.org.uk)
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