Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

Investigation into EE’s early termination charges

29 January 2019

Ar gau

Ymchwiliad i EE Limited (‘EE’)
Achos wedi’i agor 3 May 2018
Case closed 16 November 2018
Crynodeb

This investigation found that EE contravened General Conditions (‘GCs’) 9.2 and 9.3 by:

  • having contract terms which did not set out clearly the charges consumers would have to pay if they ended their mobile contract early (early termination charges or ‘ETCs’); and
  • by setting those charges too high for a large number of landline, broadband and mobile consumers

EE admitted its liability in relation to these contraventions and agreed to pay a discounted penalty of £6.3 (reduced by 30% from £9m on account of EE’s admissions and its agreement to enter into a settlement procedure).

Darpariaeth(au) cyfreithiol perthnasol

GC 9.2 and GC 9.3 (now contained in GCs C1.2 and C1.3)


Cyswllt Y tîm gorfodi (enforcement@ofcom.org.uk)
Cyfeirnod yr achos CW/01217/03/18