|Investigation into||Royal Mail Group Limited (‘Royal Mail’)|
|Case opened||01 June 2018|
|Case closed||01 January 2018|
This investigation is examining Royal Mail’s compliance with its quality of service performance targets, imposed on Royal Mail in Designated Universal Service Provider (‘DUSP’) condition 1.9.1, during 2017/18.
|Relevant legal provision(s)||
DUSP condition 1.9.1, and Schedule 7 to the Postal Services Act 2011
Ofcom has today published a non-confidential version of the confirmation decision issued to Royal Mail on 31 May 2019:
Menachem Grunewald (firstname.lastname@example.org)