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Investigation into Royal Mail’s quality of service performance in 2017/18

13 June 2019

Closed

Investigation into Royal Mail Group Limited (‘Royal Mail’)
Case opened 01 June 2018
Case closed 01 January 2018
Summary

This investigation is examining Royal Mail’s compliance with its quality of service performance targets, imposed on Royal Mail in Designated Universal Service Provider (‘DUSP’) condition 1.9.1, during 2017/18.

Relevant legal provision(s)

DUSP condition 1.9.1, and Schedule 7 to the Postal Services Act 2011


Case leader

Menachem Grunewald (menachem.grunewald@ofcom.org.uk)

Case reference CW/01221/05/18