Open cases
This section lists the cases that Ofcom is currently considering. Please click on the category below to view the type of open cases you wish to see.
Comments and questions regarding all cases outlined are invited and should be addressed to the relevant Case Leader in the first instance, contact details are at the bottom of each case.
Investigation into Vonage's compliance with emergency calls access rules
Opened on 19 March 2024
Investigation into MintStars Ltd compliance with rules to protect children from restricted material
Opened on 27 February 2024
Enforcement programme into phone and text scams
Opened on 1 February 2024
Investigation into TikTok's compliance with a statutory information request
Opened on 14 December 2023
Investigation into Virgin Media’s compliance with rules relating to vulnerable consumers and access to emergency organisations
Opened on 12 December 2023
Investigation into My Media World Ltd's compliance with rules to protect people from harmful video material
Opened on 9 November 2023
Investigation into Virgin Media's compliance with contract termination and complaints handling rules
Opened on 13 July 2023
Investigation into BT following 999 emergency call service outage on 25 June 2023
Opened on 28 June 2023
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Opened on 3 April 2023
Enforcement programme into age assurance measures on UK-established, adult video-sharing platforms
Opened on 10 January 2023
Investigation into BT’s provision of contract information and a contract summary
Opened on 4 October 2022
Monitoring of compliance with the new governance arrangements relating to Openreach
Opened on 13 July 2017