Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

Investigation into Shell Energy Retail Limited’s compliance with end-of-contract notification and annual best tariff notification requirements

10 January 2024

Ar gau

Ymchwiliad i Shell Energy Retail Limited (Shell Energy)
Achos wedi’i agor 29 April 2022
Case closed 21 November 2023
Crynodeb

This investigation examined whether Shell complied with its obligations to send end-of-contract notifications and annual best tariff notifications. It also examined whether the end-of-contract notifications and annual best tariff notifications that were sent contained the relevant information.

Darpariaeth(au) cyfreithiol perthnasol

General Conditions C1.21, C1.23, C1.24, C1.27, C1,30, C1.32, C1.33 and C1.34 (previously GCs C1.10, C1.11, C1.13, C1.16, C1.17, C1.18 and C1.19)

Ofcom has today published a non-confidential version of the Confirmation Decision issued to Shell Energy on 21 November 2023

Confirmation Decision under section 96C of the Communications Act 2003 (PDF, 743.5 KB)


Cyswllt Y tîm gorfodi (enforcement@ofcom.org.uk)
Cyfeirnod yr achos CW/01259/04/22