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Investigation into Telefonica UK Limited’s (O2’s) compliance with section 135 information requests

17 March 2020

Open

Investigation into Telefonica UK Limited (O2)
Case opened 13 December 2019
Summary

This investigation is examining whether O2 has complied with two statutory information requests issued by Ofcom in relation to an investigation into metering and billing requirements. Specifically, the investigation will consider whether O2’s responses to information requests were complete, accurate and on time.

Relevant legal provision(s)

Section 135 of the Communications Act 2003

Ofcom requires communications providers (under section 135 of the Communications Act) to provide complete and accurate information upon request, in a designated format, and within a reasonable time period.

On 13 December 2019, Ofcom opened an investigation into O2’s compliance with requests for information under section 135. The purpose for requiring information under section 135 was to investigate O2’s compliance with metering and billing requirements, following information about a billing incident provided to Ofcom from an Approval Body, under the Metering and Billing Direction.

Ofcom’s investigation will examine whether there are reasonable grounds for believing that O2 has failed to comply with its obligations under section 135, namely whether O2’s responses to information requests were complete, accurate and on time.

We are aiming to complete our evidence gathering phase in this investigation by the end of January. We will publish a further update on next steps once that phase is complete.


Case leader

Tom Cherry (email: thomas.cherry@ofcom.org.uk)

Case reference CW/01252/12/19