Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

Consumer switching: Further proposals to reform switching of mobile services

  • Dechrau: 29 Gorffennaf 2016
  • Statws: Ar gau
  • Diwedd: 16 Medi 2016

About this document

It is important for consumers to be able to switch providers quickly and easily, in order for them to exercise their choice and take advantage of competition in the communications sector.

This document sets out our view on the difficulties and costs that consumers face when they switch mobile services where they need to give notice to terminate their existing service. The effect of notice periods within the switching process is that many consumers end up paying for two services at the same time, even though they may not want this. Our intention in this document is to enhance the mobile switching process reforms we proposed in our March 2016 Consultation with an additional proposal to address this issue.

We invite comments on our proposals from all interested parties.

Download the consultation here.


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Ymatebion

Responder name Type
BT & EE (PDF File, 143.0 KB) Organisation
Communications Consumer Panel and ACOD (PDF File, 120.8 KB) Organisation
Money Super Market (PDF File, 15.1 KB) Organisation
Ombudsman Services (PDF File, 222.2 KB) Individual
Sky (PDF File, 1.4 MB) Organisation