Annual monitoring update on the postal market: financial year 2013-14

About this document

This report sets out the key data and trends in the postal sector for the 2013-14 financial year. An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012 alongside greater pricing freedom for Royal Mail. We also committed to publishing an annual report summarising the results of our monitoring programme. This is our third annual monitoring update on the postal sector.

This report covers four key areas: the financial performance of the universal service, Royal Mail’s rate of efficiency improvement; the impact of Royal Mail’s pricing and quality of service on customers and consumers; and the level and impact of competition for business customers.”