Usability and accessibility research
We believe in accessible communications for everyone.
This section covers research in a number of related areas: usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities; specific communications technologies such as audio description and text relay; and the accessibility of communications services for the purposes of active citizenship.
Our access and inclusion research looks at how well communications services meet the needs of consumers, especially those who may be in vulnerable circumstances.
In an effort to understand consumers' needs, we research the experiences of disabled customers and other users of access services.
Citizens and communications services Oct 2014
For older reports, see the National Archives.