This section contains publications in two related areas: the affordability of essential services, and research into the causes and incidence of unexpectedly high bills (bill shock).
Research into consumer views on the importance of communications services and their affordability Jul 2014
Affordability of communications services essential for participation: quantitative research Jul 2014
Affordability of essential communications services: a qualitative research study Jul 2014
Incidence of unexpectedly high bills: 2014 report May 2014
Criteria to define essential telecoms services (literature review) Nov 2013
'Bill Shock' Online research in the contract mobile phone market Nov 2013
Telecoms debt omnibus data Aug 2013
Mis-selling and bill shock Dec 2012
Unexpectedly high bills Nov 2010
