Fforddiadwyaeth a phrisio
This section contains publications in two related areas: the affordability of essential services, and research into the causes and incidence of unexpectedly high bills (bill shock).
2014
Research into consumer views on the importance of communications services and their affordability Jul 2014
Affordability of communications services essential for participation: quantitative research Jul 2014
Affordability of essential communications services: a qualitative research study Jul 2014
Incidence of unexpectedly high bills: 2014 report May 2014
2013
Criteria to define essential telecoms services (literature review) Nov 2013
'Bill Shock' Online research in the contract mobile phone market Nov 2013
Telecoms debt omnibus data Aug 2013
2012
Mis-selling and bill shock Dec 2012
2010
Unexpectedly high bills Nov 2010
2008
Transparency in Telephone Numbering research Jul 2008
2016
Affordability of Communications Services Tracker 2016 (PDF, 473.0 KB) Dec 2016
Affordability of Communications data tables including boost sample (PDF, 7.9 MB) Dec 2016
Affordability of Communications data tables nat rep sample (PDF, 7.7 MB) Dec 2016
Affordability Tracker 2016 data (CSV, 7.7 MB) Dec 2016
2015
Affordability of communications services omnibus (PDF, 289.9 KB) Nov 2015
Omnibus carried out by Kantar Media November 2015
Affordability of communications services - data tables (PDF, 1.8 MB) Nov 2015
Ofcom Communication Provider Mystery Shopping: affordability shops Jan 2015
2014
Affordability of essential communications services: a qualitative research study (PDF, 2.1 MB) Jul 2014
Criteria to define essential telecoms services - Literature review (PDF, 1.1 MB)
A report for Ofcom by The ESRC Centre for Competition Policy (CCP)
2013
Criteria to define essential telecoms services (literature review) (PDF, 1.1 MB) Nov 2013
Incidence of unexpectedly high bills: 2014 report May 2014
'Bill Shock' Online research in the contract mobile phone market (PDF, 353.7 KB) Nov 2013
Mis-selling and bill shock (PDF, 2.2 MB) Dec 2012
Unexpectedly high bills (PDF, 482.9 KB) Nov 2010
Transparency in Telephone Numbering research (PDF, 105.7 KB) Jul 2008