Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

Fforddiadwyaeth a phrisio

This section contains publications in two related areas: the affordability of essential services, and research into the causes and incidence of unexpectedly high bills (bill shock).

2014

Research into consumer views on the importance of communications services and their affordability Jul 2014

Affordability of communications services essential for participation: quantitative research  Jul 2014

Affordability of essential communications services: a qualitative research study  Jul 2014

Incidence of unexpectedly high bills: 2014 report May 2014                                                

2013

Criteria to define essential telecoms services (literature review) Nov 2013

'Bill Shock' Online research in the contract mobile phone market Nov 2013

Telecoms debt omnibus data  Aug 2013

2012

Mis-selling and bill shock Dec 2012

2010

Unexpectedly high bills  Nov 2010

2008

Transparency in Telephone Numbering research  Jul 2008

See also...

Usability and accessibility research

This section covers research into usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities.

Affordability of communications services

18 Rhagfyr 2020

Our initial findings on the affordability of major communications, particularly fixed broadband and mobile-internet services.

Annual monitoring updates on the postal market

26 Tachwedd 2020

An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the UK postal sector in March 2012

Statistical release calendar 2019

10 Tachwedd 2020

Lists Ofcom's official statistics

See all results