Mae'r cynnwys hwn ar gael yn Saesneg yn unig.

The Consumer Experience 2015

11 Chwefror 2016

About this document

This is the tenth Consumer Experience Report outlining what we have done in 2015 to improve consumers’ experience of broadband, phones, television and postal services.

This includes action to make services more accessible and affordable; to raise satisfaction and engagement; and to protect consumers from harm.

The Annex provides more detailed data on the pricing of services, consumer satisfaction, and the levels of consumer switching in the communications market during 2015.