Data cwynion am delathrebu a theledu-drwy-dalu
These quarterly publications present data relating to complaints recorded by Ofcom about the largest telecoms and pay TV providers. We believe that the publication of such information is useful for consumers, especially those who are thinking about changing provider or purchasing a new service, and can help to inform their decisions. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.
Complaint volume data is one of a number of measures that can provide an indication of service quality. Our annual Comparing Customer Service report provides an update on a range of other service quality metrics such as customer satisfaction.
Telecoms and pay TV complaints Q4 (October – December) 2021
The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter October to December 2021. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV.
The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020.
Telecoms and pay TV complaints Q4 2021 (PDF, 697.3 KB)
Telecoms and pay TV complaints Q4 2021 (CSV, 11.2 KB)
Telecoms and pay TV complaints Q4 2021: Interactive data
The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter July to September 2021. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV.
The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020.
Telecoms and pay TV complaints Q3 2021 (PDF, 1.3 MB)
The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter April to June 2021. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV.
The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020.
Telecoms and pay TV complaints Q2 2021 (PDF, 693.9 KB)
The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter January to March 2021. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV.
The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020.
Telecoms and pay TV complaints Q1 2021 (PDF, 1.3 MB)
Q1 (January to March) 2020
Due to Covid-19 disruption, we published the complaints results in relation to the quarter October to December 2019 without an accompanying report.
- Telecoms and pay TV complaints Q1 2020 (PDF, 2.7 MB)
- Telecoms and pay TV complaints Q1 2020 (CSV, 30.4 KB)
- Telecoms and pay TV complaints Q1 2020: Interactive data
Q2 (April to June) 2020
- Telecoms and pay TV complaints Q2 2020 (CSV, 27.0 KB)
- Telecoms and pay TV complaints Q2 2020 (PDF, 2.6 MB)
- Telecoms and pay TV complaints Q2 2020: Interactive data
Q3 (July to September) 2020
- Telecoms and pay TV complaints Q3 2020 (PDF, 5.1 MB)
- Telecoms and pay TV complaints Q3 2020 (CSV, 30.9 KB)
- Telecoms and pay TV complaints Q3 2020: Interactive data
Q4 (October to December) 2020
Q1 (January to March) 2019
- Telecoms and pay-TV complaints Q1 2019 (PDF, 2.7 MB)
- Telecoms and pay-TV complaints Q1 2019 (CSV, 20.1 KB)
Note: The broadband and pay TV data in the Q1 2019 report was adjusted on 19 November 2019. The data for all other services within these reports has not changed.
Q2 (April to June) 2019
- Telecoms and pay-TV complaints Q1 2019 (PDF, 2.7 MB)
- Telecoms and pay-TV complaints Q1 2019 (CSV, 20.1 KB)
Note: The broadband and pay TV data in the Q1 2019 report was adjusted on 19 November 2019. The data for all other services within these reports has not changed.
Q3 (July to September) 2019
- Telecoms and pay-TV complaints Q3 2019 (PDF, 2.6 MB)
- Telecoms and pay-TV complaints Q3 2019 (CSV, 26.6 KB)
- Telecoms and pay-TV complaints interactive data
Q4 (October to December) 2019
Due to Covid-19 disruption, we have published the complaints results in relation to the quarter October to December 2019 without an accompanying report.
We postponed the publication of the quarter’s pay-monthly and pay-as-you-go mobile complaints results when we first published data for Q4 2019 on 19 May and we have now made these results available in the CSV file. We have also corrected an error in Vodafone’s monthly landline figures.
Older reports
Older reports are available on the National Archives website.