In this update we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.
Fixed voice services
- UK fixed voice services generated £1.7bn in revenues in Q3 2019; a fall of £36m (2.0%) from the previous quarter and £0.1bn (6.9%) year-on-year. BT’s share of these revenues was 41.1%, a year-on-year decline of 1.7 percentage points.
- Access revenues accounted for 80.6% of total fixed voice revenues in Q3 2019; unchanged from Q2 and a 1.7 percentage point increase compared to Q3 2018. Call revenues continued to fall, down by £57m (14.3%) year-on-year.
- There were 31.7 million fixed exchange lines (including PSTN and ISDN channels) at the end of Q3 2019, 109k (0.3%) fewer than in the previous quarter and down 52k (0.2%) from Q3 2018.
- UK landlines generated 9.5 billion minutes of outgoing calls in Q3 2019, down by 100 billion minutes (1.0%) from Q2 and 1.7 billion minutes (15.3%) from Q3 2018.
Fixed broadband services
- There were 26.8 million UK fixed broadband connections at the end of Q3 2019, a year-on-year increase of 350k (1.3%).
- The number of ‘Other’ (inc. FTTx) connections (predominantly FTTC and full-fibre lines) increased by 2.5 million (22.9%) in the year to Q3 2019 when, for the first time, they accounted for over half (51.4%) of all fixed broadband connections.
- BT’s share of total fixed broadband connections was 34.1%, in Q3 2019, a decrease of 0.7pp from a year previously.
- Mobile telephony services generated £3.4bn in retail revenues in Q3 2019, a £129m (3.7%) decrease from a year previously.
- Average revenue per subscriber in Q3 2019 was £13.35, with post-pay subscribers generating more revenue than pre-pay subscribers (at £17.03 and £4.86 respectively).
- The number of active mobile subscriptions (excluding M2M) was 84.9 million at the end of Q3 2019, up 0.9 million (1.1%) from a year previously. Over the same period, the number of dedicated mobile broadband subscriptions decreased by 0.1 million (1.6%), to 4.5 million.
- The number of outgoing mobile voice calls minutes was 39.6 billion in Q3 2019, down 0.2 billion (0.6%) from a year previously.
- The number of mobile messages (including SMS and MMS) continued to decline over the same period, down 2.7 billion (14.5%), while data usage continued to increase rapidly, up 245PB (38.3%) year-on-year.
Telecommunications data revenues, volumes and market share update Q3 2019 (PDF, 521.2 KB)
Telecommunications data revenues, volumes and market share update Q3 2019 (CSV, 110.6 KB)