Safety measures of an online service, including reporting and complaints

Published: 4 November 2023
Last updated: 7 November 2023

Ofcom’s job is to make sure online services, like sites and apps, meet their duties to protect their users.

Find out more about how we regulate online services.

Contact the service first

Many online services already provide ways for you to report harmful content or behaviour, or complain about something you’ve seen. If you have a problem with something you have seen or experienced on an online service, reporting directly to the service should be your first step.

If you have done that and remain concerned, you can tell Ofcom.

We cannot respond to or investigate individual complaints

While we can’t respond to your complaint, it will help us to assess whether regulated services are doing enough to protect their users – and if we should take any action.

You can complain to us about regulated online services. Regulated online services include:

  • user-to-user services (that is, sites and apps that host user-generated content, like social media);
  • search engines;
  • services with pornographic content; and
  • video-sharing platforms.

Rate this page

Thank you for your feedback.

We read all feedback but are not able to respond. If you have a specific query you should see other ways to contact us.

Was this page helpful?
Back to top