Experiences of moving to digital landline in the Salisbury and Mildenhall trials

Published: 20 September 2022
Last updated: 16 March 2023

The technology we use to make landline phone calls is changing. The old Public Switch Telephone Network (PTSN) is being decommissioned, and traditional phone services will eventually be delivered over broadband – this is known as Voice over Internet Protocol (VoIP).

In December 2020, Openreach started to trial moving customers to full-fibre and VoIP services in Salisbury and Mildenhall. We commissioned qualitative research in order to understand how customers experienced the trial.

This report sets out the findings of our research.

Consumer attitudes and experiences of migration to Voice over Internet Protocol (VoIP) services in the Salisbury and Mildenhall Openreach trial areas (PDF, 487.0 KB)

Symud i linellau tir digidol: Agweddau a phrofiadau defnyddwyr o bontio i wasanaethau Llais dros Brotocol Rhyngrwyd (VoIP) yn ardaloedd treial Openreach yng Nghaersallog a Mildenhall (PDF, 150.3 KB)

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