The Communications Market 2018: Narrative report

Published: 5 March 2019
Last updated: 17 March 2023

This report provides commentary on key market developments in the UK communications sector. It is a supplement to the interactive report, which contains data and analysis on broadcast television and radio, fixed and mobile telephony, internet take-up and consumption, and post.

We publish this report to support Ofcom’s regulatory goal to research markets constantly and to remain at the forefront of technological understanding. It also fulfils the requirements on Ofcom under Section 358 of the Communications Act 2003 to publish an annual factual and statistical report. It also addresses the requirement to undertake and make public our consumer research, as set out in Sections 14 and 15 of the Communications Act.

Much of the data included in this report is available for anyone to access, use and share.

A variety of data sources were used in compiling this report: Ofcom’s technology tracker survey, its residential consumer postal tracking survey, its business postal tracking survey and its media tracking survey, a range of ad-hoc research, the data Ofcom collects using statutory powers from industry, and third-party data sources.

See the separate annex for an overview of Ofcom’s research methodologies (PDF, 224.2 KB).

The Communications Market 2018: Narrative report (PDF, 12.8 MB)

Update 26 November 2018

The parcels revenue and volumes data has been updated.

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