Switching landline
Published: 27 February 2017
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your landline to a new provider
Switching broadband provider
Published: 4 August 2010
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your broadband to a new provider.
Statement: Quick, easy and reliable switching
Published: 3 February 2021
Last updated: 25 September 2024
Ofcom has confirmed proposed amendments to our General Conditions to give effect to these decisions from 3 April 2023.
Choosing the right phone or broadband service
Published: 16 January 2023
Last updated: 16 September 2024
Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.
Simpler and quicker broadband switching is here
Published: 12 September 2024
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider.
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Published: 12 March 2024
Last updated: 12 September 2024
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Letter to industry: Extension of NoT+ consumer protections
Published: 6 September 2024
Last updated: 10 September 2024
Update: Ofcom enforcement programme into failed implementation of One Touch Switch
Published: 12 March 2024
Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.
Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations
Published: 23 August 2013
Last updated: 8 March 2024
The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made and relates to Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations
Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation
Published: 20 October 2016
Last updated: 8 March 2024
Ofcom has opened this investigation into True Telecom's compliance with General Condition 22 (GC22), General Condition 9 (GC9) and relevant consumer protection legislation following complaints received from consumers.