Switching provider

Phones-switching

Switching landline

Published: 27 February 2017

Last updated: 2 October 2024

This guide explains what you need to do if you want to switch your landline to a new provider

Switching broadband provider

Published: 4 August 2010

Last updated: 2 October 2024

This guide explains what you need to do if you want to switch your broadband to a new provider.

Statement: Quick, easy and reliable switching

Published: 3 February 2021

Last updated: 25 September 2024

Ofcom has confirmed proposed amendments to our General Conditions to give effect to these decisions from 3 April 2023.

Choosing the right phone or broadband service

Published: 16 January 2023

Last updated: 16 September 2024

Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.

Simpler and quicker broadband switching is here

Published: 12 September 2024

Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider.

Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023

Published: 12 March 2024

Last updated: 12 September 2024

Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.

Letter to industry: Extension of NoT+ consumer protections

PDF file, 134.71 KB

Published: 6 September 2024

Last updated: 10 September 2024

Update: Ofcom enforcement programme into failed implementation of One Touch Switch

Published: 12 March 2024

Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.

Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations

Published: 23 August 2013

Last updated: 8 March 2024

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made and relates to Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

Published: 20 October 2016

Last updated: 8 March 2024

Ofcom has opened this investigation into True Telecom's compliance with General Condition 22 (GC22), General Condition 9 (GC9) and relevant consumer protection legislation following complaints received from consumers.

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