Statement: Quality of service for WLR, MPF and GEA

Published: 31 March 2017
Consultation closes: 9 June 2017
Status: Closed (statement published)

Statement published 28 March 2018

This document sets out our decisions for regulating the quality of Openreach’s wholesale services that are used by telecommunications providers to provide retail broadband and telephone services to customers and businesses. Most retail providers of broadband and telephone services in the UK (excluding the Hull Area) rely on access to Openreach’s network for the delivery of these services.

The decisions we set out here form part of two formal reviews, namely the Wholesale Local Access and the Narrowband market reviews. These two market reviews set out a number of decisions for regulating the wholesale markets for services that use fixed connections to provide broadband and telephone services.

The regulations we set out in this document are intended to strengthen and build on quality of service measures we introduced in 2014, and will come into effect from 1 April 2018.

Older documents

Update 5 June 2017: Clarifications on the Ofcom Resource Performance Model

In response to stakeholder queries, we've set out several clarificatory statements on the Ofcom Resource Performance model (PDF, 114.1 KB).

Update 20 April 2017: Correction to the consultation document

The Resource implications of proposed performance standards set out in Annex 7 to the Quality of Service for WLR, MPF and GEA consultation published on 31 March 2017 (the “Consultation”) included an error.

In Table A7.7 the final three figures in the row “% Resource uplift” should read 2.8% 3.2% and 5.8% sequentially.

The document has been updated and the Consultation should be read accordingly.

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