Quality of Service for WLR, MPF and GEA (further consultation)

Published: 14 September 2017
Consultation closes: 26 October 2017
Status: Closed (pending statement)

This document follows our consultation on Quality of Service for WLR, MPF and GEA, published in March 2017 as part of our reviews of the narrowband and wholesale local access markets (the ‘March 2017 QoS Consultation’).

It sets out some changes to our proposals for regulating the quality of Openreach’s services that are used by telecommunications companies to provide broadband and telephone services to consumers and businesses. Most retail providers of broadband and telephone services in the UK (excluding the Hull Area) rely on access to Openreach’s network to deliver these services.

Our proposed changes follow consideration and analysis of further evidence about Openreach’s operational capabilities and the level of resource likely to be required to achieve higher service standards, as well as our forecast of the reliability of the access network.

Together with responses to our March 2017 QoS Consultation, we will take into account all responses to this further consultation before reaching our final conclusions on what quality of service regulation should apply to Openreach’s wholesale broadband and telephone services. We expect any new proposals to come into effect from 1 April 2018.

Statement published 23 February 2018

This statement sets out our decisions for regulating the quality of Openreach’s wholesale services that are used by telecommunications providers to provide retail broadband and telephone services to customers and businesses.

On 14 September 2017 Ofcom published a further consultation on our proposals for quality of service for WLR, MPF and GEA. This followed our original publication on 31 March 2017. We included in our analysis an assessment of the resources Openreach would need to achieve higher quality standards. This document provides further clarification on our methodology.

Further clarifications on the Ofcom Resource Performance Model (PDF, 551.4 KB)
Response to stakeholder requests for transparency on resource sharing and a correction relating to fault rate forecasting

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