Unwanted calls and messages


Abandoned and silent calls

Published: 1 August 2023

The phone rang but there was no one on the other end of the line. Learn more about silent calls, what can cause them and what you can do about them.

Ofcom and the ICO publish plan for tackling nuisance calls

Published: 3 July 2023

Last updated: 3 July 2023

Ofcom and the Information Commissioner’s Office (ICO) have today outlined a joint plan for tackling nuisance and scam calls for 2021/2022.

Tackling nuisance calls and messages

Published: 11 May 2023

Last updated: 11 May 2023

Consumer guide to tackling nuisance calls and messages can be a very handy link.

People receiving fewer nuisance calls, but more work to do

Published: 27 February 2023

Last updated: 16 March 2023

Home phone and mobile customers are receiving fewer nuisance calls than they were three years ago, according to latest research from Ofcom.

Unwanted calls and messages

Published: 16 January 2023

Information about the different types of unwanted calls and messages you might receive. They might be sales or marketing calls, silent calls, or calls and messages from scammers.

Unwanted calls: phone services that can help

Published: 23 February 2022

Phone companies offer a number of services that can help protect against nuisance calls.

Spam texts

Published: 23 December 2021

No-one wants their mobile phone bombarded with spam texts advertising things they don’t want. Learn more about marketing texts and how to stop them.

How to protect yourself from nuisance calls and messages

Published: 6 April 2021

This guide provides some tips on how to reduce the number of nuisance calls and advice about what to do when you receive them.

Automated marketing calls

Published: 6 April 2021

Learn more about recorded message marketing calls and what you can do to stop them.

Live telesales calls

Published: 30 October 2020

Fed up with marketing calls? Find out about the law in this area, what you can do to stop them and how to make a complaint.

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