Lots of things can affect your broadband speeds. Some of these you can’t change (like the length of the connection to your house) but there are things you can do within your own home to get the most out of your broadband connection.
First, check the speed you are receiving. To find out if there’s a problem, you should test the speed on your line. Ofcom has a speed checker you can use - click ‘details’ on the results page to see your upload and download speeds. To get the most accurate results, carry out a few tests over several days and vary the times you carry out the test.
Here are 5 easy steps that can help to improve your broadband connection:
If you have tried the above in-home steps and you still have problems with your speed, contact your provider. Sometimes, your speed problem might be caused by a fault on the network itself, and you should talk to your provider to see if they can do anything about it. If this isn’t the problem or they can’t fix it, they should be able to offer advice and might have other solutions, such as improved equipment or free signal boosters.
Some providers might even give you a discount. If your provider is a signatory to the Better Broadband Speeds Information code and your speed is below the minimum guaranteed download speed you were given at the point of sale, they will have 30 days to improve your speed or allow you to exit your contract penalty free.
If you’ve tried everything to improve your speed, it might simply be that your connection is already running as fast as it can. In this case, the only way to improve it is likely to be by changing service or provider. This is especially the case if your problem is caused by a lot of people using the connection at the same time. The following can help you to decide what type of service to look for:
If you’re purchasing a new service and need some advice on how to choose a provider, use our guide on choosing a broadband provider.