The price of a contract can vary, according to provider, any extra features, the length of the contract, and whether there are installation fees. It’s important to think about the monthly cost as well as any upfront charges.
One way to decide if the price is right for you is to use a price comparison website. Ofcom accredits price comparison services that are transparent, accessible, accurate, comprehensive and up to date, and all our members must list their deals from cheapest to most expensive (across the whole contract). See a list of accredited websites.
If you know that current customers don’t have much of a reason to complain, you might be more confident about taking a new service with a new provider. We looked at how many people complained directly to Ofcom about providers in 2017:
If something does go wrong, it might be important to you to talk to someone as quickly as possible and for this to be an easy process. We asked providers to tell us how quickly their customers can talk to an agent and how many people hang up while they’re waiting:
It’s not just important that you can get through to your provider easily – it’s also vital that you’re happy with how they deal with any problems. We asked people how satisfied they were with how their complaint was handled: