How does your provider compare?

25 April 2017

We have gathered data from the UK's large providers on three broad areas: setting up a service, how a service performs and customer care. We also gathered satisfaction data from their customers.

For an in-depth look at provider performance, try our comparison tool. We've also published summaries that give a quick overview of how providers performed.

Comparison tool

This interactive tool helps you compare provider performance in detail. You can use it to check how your provider is doing in the areas most important to you.

Try our comparison tool. For best experience on mobile devices, tilt your screen to view the tool in landscape mode.

If you’re experiencing mobile coverage problems, our coverage checker tells you which providers have good coverage in your area. You can download it for iPhone or Android.

Summaries

This table provides an overview of the performance of broadband providers in 2016.

Broadband key data: on average 75 Ofcom complaints per 100,000 subscribers.

This table provides an overview of the performance of landline phone providers in 2016.

Landline key data: on average 56 Ofcom complaints per 100,000 subscribers.

This table provides an overview of the performance of mobile providers in 2016.

Mobile key data: on average 35 Ofcom complaints per 100,000 subscribers.