If your service is not working as well as it should, the tips and advice below may help.
Our broadband basics cuts through the jargon and explains the choices you have. If you do not know what services are available in your area, use Ofcom’s broadband coverage checker.
If you’re having problems with your home phone or broadband, our faults guide explains how you can get them sorted. These tips to improve your broadband speed are also helpful.
You can also download our wi-fi checker app to see how your wi-fi is performing and get tips on improving your experience.
Find out more about these rules on how phone and broadband providers deal with complaints.
A good way to find out what deals are available is to check out price comparison sites that have been accredited by Ofcom.
For detailed information on service quality for broadband and landline read the service quality report chapter on fixed services (PDF, 1.2 MB). We have produced this quick overview (PDF, 1.8 MB) on broadband speeds and technologies to help you understand your options better.
Last year our Smartphone Cities research compared the performance of the UK’s four national mobile networks in seven cities. For information on mobile coverage in your area, check your postcode on the mobile coverage app or the coverage checker.
We have also produced this step-by-step guide to help you through the process of identifying and resolving issues with your mobile phone service.
For detailed information on mobile service quality, read the chapter on mobile (PDF, 1017.2 KB).
Complain about phones or internet services