Faults and service problems

Ofcom works to ensure everyone gets the very best from their communications.

Our role is to look at how problems affect UK consumers as a whole.

We cannot handle individual complaints.

However, we fully understand how frustrating it can be when things go wrong.

If you're having problems with either your landline/broadband or mobile phone, the following guides explain how you can get them sorted.

They include advice to you help identify the cause of faults and report them to your provider - as well as information about what your provider should do to fix the problem, and what they should do if this takes longer than expected.

Broadband/landline faults

Mobile faults

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