Ofcom's policy work covers issues of infrastructure and competition, as well as protecting consumers from harmful practices such as nuisance calls and unfair contracts.

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Digital Communications Review

In 2016 we set out our strategy to make communications work for everyone, from promoting broadband to making it easier to switch.

Tackling nuisance calls and messages

Ofcom's work in tackling the serious problem of nuisance calls

Electronic Communications Code

Permissions granted or revoked under the Electronic Communications Code

ADR Regulations 2015

Current certified ADR providers, and how you can apply for certification