Ofcom's policy work covers issues of infrastructure and competition, as well as protecting consumers from harmful practices such as nuisance calls and unfair contracts.

Digital Communications Review

Ten years after the completion of our first strategic review, Ofcom is conducting an overarching review of the UK’s digital communications.

Tackling nuisance calls and messages

Ofcom's work in tackling the serious problem of nuisance calls

Electronic Communications Code

Permissions granted or revoked under the Electronic Communications Code

ADR Regulations 2015

Current certified ADR providers, and how you can apply for certification

Telecoms industry guidance

Guidance notes and information for the telecoms industry