Annual monitoring update on the postal market: financial year 2014-15

27 November 2015

About this document

This report sets out the key data and trends in the postal sector for the 2014-15 financial year. An effective and on-going monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012, alongside greater pricing freedom for Royal Mail. We also committed to publishing an annual report summarising the results of our monitoring programme. This is our fourth annual monitoring update on the postal sector.

This report covers five key areas: the impact of Royal Mail’s pricing and quality of service on residential and small business consumers; the bulk mail letters sector, the parcels market; the financial performance of the universal service; and Royal Mail’s rate of efficiency improvement. For the first time, this report includes new data on the parcels sector gathered from market participants.