Annual monitoring report on the postal market
Ofcom monitors the postal market in the UK, gathering a lot of data. Maintaining an effective monitoring regime is an important part of how we regulate postal services.
It helps us understand:
- how well Royal Mail, the provider of the universal service, is performing as a business;
- changes in the parcel and letter markets; and
- individual and business customers' experience of the postal markets.
Every year we publish the main findings from our monitoring. This includes a written report and interactive data, so you can explore our findings in more detail.
Post monitoring report – postal services in the financial year 2022-23 (PDF, 1.0 MB)
Adroddiad monitro'r post Gwasanaethau post – yn y flwyddyn ariannol 2022-23 (PDF, 620.6 KB)
Download the data (XLSX, 105.7 KB)
Our tracker data
We carry out various tracker surveys to inform our post monitoring. You can read the latest findings from our main surveys below.
Title | Date published |
---|---|
Residential Postal Tracker (PDF, 448.5 KB) | 7 December 2023 |
SME Postal Tracker (PDF, 550.5 KB) | 7 December 2023 |
Parcels Tracker (PDF, 512.5 KB) | 7 December 2023 |
2021-22
Annual monitoring update on the postal market: Financial year 2021-22 (PDF, 1.6 MB)
Diweddariad monitro blynyddol ar gyfer gwasanaethau post: Blwyddyn Ariannol 2021-22 (PDF, 167.7 KB)
2020-21
Annual monitoring update on the postal market Financial year 2020-21 (PDF, 1.1 MB)
Diweddariad Monitro Blynyddol ar Wasanaethau Post Blwyddyn Ariannol 2020-2021 (PDF, 143.6 KB)
2019-20
Annual monitoring update on the postal market: Financial year 2019-20 (PDF, 1.3 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2019-20 (PDF, 702.9 KB)
2018-19
Annual monitoring update on the postal market: Financial year 2018-19 (PDF, 2.1 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2018-19 (PDF, 175.6 KB)
2017-18
Annual monitoring update on the postal market: Financial year 2017-18 (PDF, 1.6 MB)
Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2017-18 (PDF, 225.7 KB)
Older reports are available through the National Archives.