Usability and accessibility

18 May 2017

This section covers research in a number of related areas: usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities; specific communications technologies such as audio description and text relay; and the accessibility of communications services for the purposes of active citizenship.

2017

Television access services report 2016 May 2017

Access and inclusion Mar 2017

Disabled consumers' use of communications services 2016 PDF, 3.3 MB Jan 2017

Disability research - technical report 2016 PDF, 165.3 KB Jan 2017

2016

Television access services report Jan-Jul 2016 October 2016

List of channels required to provide access services in 2017 PDF, 119.5 KB July 2016

Television access services report 2015 Apr 2016

2015

Ofcom text relay services research Oct 2015

Television access services: report for the first six months of 2015 Oct 2015

Disabled consumers' use of communications services Oct 2015

Television access services report 2014 Apr 2015

2014

Television access services: report for the first six months of 2014 Nov 2014

Citizens and communications services Oct 2014

Television access services: final report on 2013 April 2014

2013

Television access services: report for the first six months of 2013 Sep 2013

Disabled consumers' ownership of communications services Sep 2013

Ofcom seminar about usable and accessible smartphone and TV apps Jun 2013

Research into awareness of audio description Jun 2013

Ofcom seminar about usable and accessible smartphone and TV apps May 2013

Television access services: Final report on 2012 March 2013

2012

CSMG report on international deployments of video relay services Oct 2012

Television access services: full-year cumulative report: 2011 Mar 2012

Ease of accessing bills Feb 2012

Television access services: report for the first six months of 2012

2011

Ofcom relay services Feb 2011

Television access services: report for the first six months of 2011 Sept 2011

2010

Services for disabled users of communications services Oct 2010

Next-generation services for older and disabled people Sep 2010

Disabilities mystery shopping – main report Aug 2010

Assistive technologies in communications: report on needs, new technologies and ongoing research Jul 2010

A study into the effectiveness of speech-to-text as an assistive tool in VoIP communications Jul 2010

Television access services: full-year cumulative report 2010

Television access services: second quarter report for 2010

Television access services: first quarter report for 2010

2009

Research into the awareness and use of audio description Sep 2009

Voice telephony services for deaf people Jul 2009

Voice calls for deaf people Jul 2009

Exploring how manufacturers, suppliers and retailers address the needs of older and disabled people: what are the barriers and drivers? Jun 2009

Television access services: fourth quarter report for 2009

Television access services: third quarter report for 2009

Television access services: second quarter report for 2009

Television access services: first quarter report for 2009

2008

Assistive technologies in communications: unmet needs, new technologies and ongoing research and development programmes Dec 2008

People with visual impairments and communications services Nov 2008

Access services audio description: research into awareness levels Jul 2008

Usability in the communications sector Jun 2008

Captioned telephony - extension of 2006 research report: "Feasibility of Additional Telephone Relay Services" Jan 2008

Television access services: third quarter report for 2008

Television access services: fourth quarter report for 2008

Television access services: second quarter report for 2008

Television access services: first quarter report for 2008

2007

Ease-of-use issues with domestic electronic communications equipment Jul 2007

Digital television switchover and disabled, older, isolated and low-income consumers Jun 2007

Research report: easy-to-use digital TV receivers (PDF) Apr 2007

Television access services: fourth quarter report for 2007

Television access services: third quarter report for 2007

Television access services: second quarter report for 2007

Television access services: first quarter report for 2007

2006

Feasibility of additional telephone relay services Nov 2006

Provision of access services Mar 2006

Summary of research on the ease of use of domestic digital television equipment Mar 2006

Television access services: fourth quarter report for 2006

Television access services: third quarter report for 2006

Television access services: second quarter report for 2006

Television access services: first quarter report for 2006

2005

Subtitling: an issue of speed Jan 2005

Television access services: third quarter report for 2005

Television access services: second quarter report for 2005

Television access services: first quarter report for 2005

2004

Universal service obligation: deaf and hearing-impaired consumers and text phone services Jun 2004