Statistical release calendar 2014

13 January 2011

Official StatisticsDate publishedMethodologyContentData
Ofcom Technology Tracker Wave 3 2013January 2014 Ofcom Technology Tracker Wave 3 2013
Data tables (PDF)

Data tables (CSV)

Respondent level, row by row data (CSV)
Residential Postal Tracker Q4 2013January 2014 This document details the methodology, sample sizes, weighting mechanisms or any biases that may be held in the data Technical report (PDF)
Residential Postal Tracker Q4 2013January 2014 This is a complete dataset of the postal tracking survey conducted between October and December 2013. The survey provides data on the use of post and attitudes to the postal services from the perspective of residential consumers Data tables (PDF)
Experience of nuisance calls and unexpectedly high bills

Consumer issues survey – July, Sept & Nov 2013
January 2014Experience of nuisance calls and unexpectedly high bills This set of data tables allows us to measure consumer’s experience of nuisance calls and unexpectedly high bills.July 2013 (PDF)

September 2013 (PDF)

November 2013 (PDF)
Experience of nuisance calls and unexpectedly high bills

Consumer issues survey – Jan 2014
January 2014Experience of nuisance calls and unexpectedly high billsThis set of data tables allows us to measure consumer’s experience of nuisance calls and unexpectedly high bills.January 2014 (PDF)
Adults media literacy tracker data tablesMarch 2014 Media literacy adults surveys: access, usage and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK Adults media literacy data tables main set (PDF)

Adults media literacy data tables subset (PDF)

Internet users data tables (PDF)
Experience of nuisance calls and unexpectedly high bills Consumer issues survey – March 2014 March 2014Experience of nuisance calls and unexpectedly high bills This set of data tables allows us to measure consumer's experience of nuisance calls and unexpectedly high bills.Data tables (PDF)
Media Tracker 2013April 2014  Technical report (PDF)

Dataset tables (PDF)
Ofcom Technology Tracker data tables Wave 1 2014April 2014 Ofcom Technology Tracker data tables Wave 1 2014.Ofcom Technology Tracker data tables Wave 1 2014 (PDF)

Ofcom Technology Tracker data tables Wave 1 2014 (CSV)

W1 2014 Technology Tracker respondent level, row by row data

W1 Technology Tracker Technical report 2014

Data Tables (SPSS)
Residential postal tracker Q1 2014 April 2014  This s a complete data set of the residential postal tracking survey conducted between January – March 2014. The tables provide data on UK residential consumers’ use of post and attitudes to the postal services.Data tables
Residential postal tracker Q1 2014April 2014 This document details the methodology, sample sizes, weighting mechanisms or any biases that may be held in the dataTechnical Report
Update: Telecommunications data revenues, volumes and market shareApril 2014 Telecommunications data revenues, volumes and market shareTables
Business postal tracker Y2 April 2014  Dataset of the postal tracking survey of UK SMEs conducted between April 2013 and March 2014. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to the postal services.Data tables
Business postal tracker Y2 April 2014  This document details the methodology, sample sizes, weighting mechanisms or any biases that may be held in the dataTechnical report
Experience of nuisance calls and unexpectedly high bills

Consumer issues survey – May 2014
May 2014Experience of nuisance calls and unexpectedly high billsThis set of data tables allows us to measure consumer’s experience of nuisance calls and unexpectedly high bills.May 2014 (PDF)
PSB Tracker Data Tables 2013 May 2014 Data tables: Public Sector Broadcasting Tracking Survey : Attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UKData tables
Nuisance calls panelMay 2014Diary studyA diary study among UK adults with home landline phones to record all unwanted calls personally received on their home landline phone across a four week period (13th January to 9th February 2014)Data tables
ODO Tracker Pilot –data tables June 2014 This is data from a pilot survey Ofcom conducted in December 2013 – January 2014 to determine the need to establish a regular tracking survey to complement our existing trackers, focusing specifically on online audiences. Data tables
Consumer issues survey- experience of nuisance calls and unexpectedly high bills 20th June 2014Face to Face surveyThis set of data tables provides information on consumer’s experience of nuisance calls and unexpectedly high billsData tables
Complaints relating to Communications services27th June 2014Ofcom dataData volumes by subscriber number of complaints received by Ofcom concerning the main telecommunications companies – fixed telephony and broadband, mobile telephony,and Pay-TV. Number of complaints received by Ofcom per 1000 subscribers to each company.Complaints PDF, 528.5 KB
Residential postal tracker Q2 2014 July 2014Data tablesDataset of the postal tracking survey of UK SMEs conducted between April and June 2014. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to the postal services. Data tables
Residential postal tracker Q2 2014 July 2014Technical reportThis document details the methodology, sample sizes, weighting mechanisms or any biases that may be held in the data. Technical report
Consumer issues survey- experience of nuisance calls and unexpectedly high bills 31st July 2014Face to Face surveyThis set of data tables provides information on consumer's experience of nuisance calls and unexpectedly high billsConsumer issues survey- experience of nuisance calls and unexpectedly high bills
Commercial broadcast revenues and spend7th August 2014  Aggregated revenue and spend information, collected from industry, for commercial broadcast television services in the UKCommunications Market Report (CMR) 2014
Number of hours broadcast by commercial and public television broadcasters 7th August 2014 Aggregated broadcast genre information, collected from industry, for commercial and public broadcast television services in the UKSee CMR link above
Commercial radio revenues7th August 2014 Revenue information, collected from industry, for commercial radio services in the UKSee CMR link above
Community radio services 7th August 2014  Income, expenditure and hours information, collected from the community radio sector in the UKSee CMR link above
Post volumes and revenues 7th August 2014  Revenue and volume information, collected from regulated postal operatorsSee CMR link above
Update: Telecommunications data revenues, volumes and market shareAugust 2014 Telecommunications data revenues, volumes and market shareSee CMR link above
Consumer issues survey- experience of nuisance calls and unexpectedly high bills September 2014Face to Face surveyThis set of data tables provides information on consumer’s experience of nuisance calls and unexpectedly high billsData Tables (PDF)

Consumer Survey (PDF)

Payment and billing methods (PDF)

Incidence of unexpectedly high bills 2014 report (PDF)
Technology tracker Wave 2 2014September 2014Face to Face surveyThe survey provides data on the take-up and use of communications services and devices amongst residential consumers (aged 16+) in the UK.Technical Report (PDF)

Main set (PDF)

Subset (PDF)


Main set (CSV)

Row by row (CSV)

Subset (CSV)

Technology Tracker Questionnaire (PDF)

All Data tables PDF and CSV (ZIP)
Fixed broadband speeds3rd October 2014 Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. UK fixed-line broadband performance, May 2014 (Report)

Panellist data May 2014 (CSV)

Fixed broadband performance May 2014 (CSV)
Switching Tracker October 9th 2014  This is data from a survey monitoring consumer supplier switching in the communications market. Switching Tracker
Children’s Media Literacy Tracker data tables – 5-15s9th October 2014 Data tables providing overview of media use, attitudes and understanding of children aged 5-15, and parents concerns’ and attitudes to mediationChildren’s Media Literacy Tracker data tables – 5-15s
Children’s Media Literacy Tracker data tables – 3-4 year olds9th October 2014 Data tables providing subset overview of media use, attitudes and understanding of children aged 3-4, and parents concerns’ and attitudes to mediationChildren’s Media Literacy Tracker data tables – 3-4 year olds
Network compliance report31st October 2014Data collected from PSBsCompliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional outputNetwork compliance report
Made out of London register31st October 2014Data collected from PSBs and analysed by OfcomA description of the programme series produced by the PSBs outside of the M25, and criteria against which each series qualifies. Made out of London register
PSB nations and regions compliance reporting31st October 2014Data collected from PSBs and analysed by OfcomCompliance with a range of regional quotas including originations, independent productions and average hours of weekly regional programming from the BBC, the Channel 3 licenses and S4C.PSB nations and regions compliance reporting
Residential postal tracker Q3 201431st October 2014Face to Face surveyDataset of the postal tracking survey conducted between July-September 2014. Providing data onresidential consumers’ use of post and attitudes to the postal services.

Data tables : This is a complete data set of the residential postal tracking survey conducted between July – September 2014. The tables provide data on UK residential consumers’ use of post and attitudes to the postal services.

Technical report : This document details the methodology, sample sizes, weighting mechanisms or any biases that may be held in the data.
Data tables (PDF)

Technical Report (PDF)
Broadband Speeds – Quarterly Reporting (August 2014)14th November 2014Data from Ofcom’s panel of broadband usersData relating to broadband performance across a range of metrics, including download and upload speeds, latency and jitter among others. The data can be used to compare ISP performance.Fixed-line broadband performance quarterly updates

Fixed-line broadband performance quarterly update – August 2014 (CSV)

Fixed-line broadband performance quarterly update – August 2014 (XLSV)
Update: Telecommunications data revenues, volumes and market share20thNovember 2014 Telecommunications data revenues, volumes and market shareTelecommunications market data tables Q2 2014
Consumer issues survey- experience of nuisance calls28th November 2014Face to Face surveyThis set of data tables provides information on consumer’s experience of nuisance calls.Data tables (PDF)
Ofcom ICMR Research 2014December 2014Online surveyThis set of data covers the communications behaviour of internet users in nine markets: UK, France, Germany, Italy, USA, Japan, Australia, Spain and China. Ofcom ICMR Research 2014 (PDF)
Quality of customer service – omnibus survey1st December 2014Face to Face surveyThis set of data tables allows us to measure incidence of contacts to communications providers for the Quality of Service research reportOmnibus Survey (PDF)
Quality of Customer Service – Online survey1st December 2014Online panel surveyThis set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider/s three months prior to the interview for the Quality of Service reportOnline Survey (PDF)
Quality of Customer Service Annual Report 20141st December 2014 The 2014 report shows the results of the sixth wave of research concerning the quality of customer services offered to customers of fixed-line, broadband, mobile and pay-TV providers.Landing Page
International Communications Market Report survey11th December 2014Online surveySurvey data to compare the views of consumers in the UK Communications Market to other Nations. 
Telecoms and Pay TV Complaints17th December 2014Ofcom dataData volumes by subscriber number of complaints received by Ofcom concerning the main telecommunications companies – fixed telephony and broadband, mobile telephony,and Pay-TV. Number of complaints received by Ofcom per 1000 subscribers to each company. 
PSB audience impact, viewing and output and spendDelayed for Operational Reasons.

22 December 2014
 Chart packs containing data on PSB audience impact, viewing and output and spend