Ofcom’s role in furthering the interests of citizens includes seeking to ensure that people have access to the services and content they need in order to participate fully in society. This report provides an overview of people’s online use of such services and content in a range of citizen-orientated areas.
It provides metrics relating to UK adults’ online participation in government websites, e-petitions, health, education, public service broadcasting, news, local websites, hyperlocal sites, citizen journalism, cultural activities and libraries. We have examined these activities together to get a clearer picture of the range of citizen-focused activity that is taking place online.
The report follows on from our 2013 Internet Citizens report. We hope to continue to track this activity to build a clear picture of how the consumption of online citizen content is developing.