Usability and accessibility research
We believe in accessible communications for everyone.
This section covers research in a number of related areas: usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities; specific communications technologies such as audio description and text relay; and the accessibility of communications services for the purposes of active citizenship.
Our access and inclusion research looks at how well communications services meet the needs of consumers, especially those who may be in vulnerable circumstances.
We have conducted a wide variety of research into the various technologies and services available to widen communications access, for example relay services, apps, audio description, and subtitling.
Ofcom text relay services research Oct 2015
Ease of accessing bills Feb 2012
Ofcom relay services Feb 2011
Voice calls for deaf people Jul 2009
Provision of access services Mar 2006
Subtitling: an issue of speed Jan 2005
In an effort to understand consumers' needs, we research the experiences of disabled customers and other users of access services.
Citizens and communications services Oct 2014
For older reports, see the National Archives.