Usability and accessibility research

We believe in accessible communications for everyone.

This section covers research in a number of related areas: usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities; specific communications technologies such as audio description and text relay; and the accessibility of communications services for the purposes of active citizenship.

See also...

  • Published responses to FOI requests

    10 September 2019

    For transparency, we publish our responses to Freedom of Information (FOI) requests.

  • Statistical release calendar 2019

    04 September 2019

    Lists Ofcom's official statistics

  • Nuisance calls

    Ofcom’s regular research into nuisance calls measures the frequency of the nuisance calls UK consumers receive on their home landline phone. We gather real-time data about these types of calls, including the date, time and duration of nuisance calls, and a full description of the experience; i.e. the company/person calling, what the call was about, and whether the caller’s telephone number was identifiable.

See all results