Usability in the communications sector

26 August 2008

4 June 2008, BT conference centre, London

Under the Communications Act, Ofcom has a duty to promote the development and availability of easy to use consumer equipment. The British Standards Institute (2005) defines inclusive design as "The design of mainstream products and/or services that are accessible to, and usable by, as many people as reasonably possible…without the need for special adaptation or specialised design." This event aimed to encourage debate about how to promote usability and to explore the themes of inclusive design and design for all, as part of developing an Ofcom strategy on usability.