An important part of Ofcom's work is to ensure that consumers receive value for money from their communications services. Encouraging and promoting consumer participation in communications markets is also one of our key priorities.
To fulfil these responsibilities, Ofcom has focused on securing the availability of a wide range of communications services, while carrying out work to understand the reasons why some citizens do not use them, or have difficulty doing so.
This section contains publications in two related areas: the affordability of essential services, and research into the causes and incidence of unexpectedly high bills (bill shock).
Affordability of communications services omnibus (PDF, 289.9 KB) Nov 2015
Omnibus carried out by Kantar Media November 2015
Criteria to define essential telecoms services - Literature review (PDF, 1.1 MB)
A report for Ofcom by The ESRC Centre for Competition Policy (CCP)