Affordability and pricing

An important part of Ofcom's work is to ensure that consumers receive value for money from their communications services. Encouraging and promoting consumer participation in communications markets is also one of our key priorities.

To fulfil these responsibilities, Ofcom has focused on securing the availability of a wide range of communications services, while carrying out work to understand the reasons why some citizens do not use them, or have difficulty doing so.

This section contains publications in two related areas: the affordability of essential services, and research into the causes and incidence of unexpectedly high bills (bill shock).

See also...

  • Usability and accessibility research

    This section covers research into usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities.

  • Access and inclusion

    In this report, we present a range of data on the availability, take-up, use and affordability of communications services.

  • Affordability of communications services

    18 December 2020

    Our initial findings on the affordability of major communications, particularly fixed broadband and mobile-internet services.

  • Annual monitoring updates on the postal market

    26 November 2020

    An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the UK postal sector in March 2012

See all results