Ofcom Communication Provider Mystery Shopping

28 January 2015


Ofcom Communication Provider Mystery Shopping. Affordability shops: advice given by mobile operators (PDF, 1.2 MB)
Research findings from Ofcom’s mystery shopping looking at advice relating to affordability given by mobile operators. This reports the advice or information given to mystery shoppers who presented themselves as consumers who mentioned that their financial circumstances are likely to change or who might face financial uncertainty.


Communications Providers - Mystery Shopping. Affordability shops: If appropriate questions are asked of potential consumers (PDF, 937.7 KB)
Research findings from Ofcom’s mystery shopping looking at what information communications providers ask of potential customers when they are advising on appropriate packages.


Ofcom Communication Provider Mystery Shopping. Affordability shops: information on the social tariff from Universal Service Operators (PDF, 1.1 MB)
Research findings from Ofcom’s mystery shopping on whether the universal service operators (BT and KC) offer social tariffs, when appropriate.


Affordability of Communications Services Omnibus: data pack (PDF, 212.8 KB)
Research findings from omnibus research looking at UK consumers’ experiences of affordability of communications services and the impact of this in their everyday life. This research followed the large-scale qualitative and quantitative research project which more broadly explored consumers’ experience of the affordability of communications services found here