Our Digital Day research provided a snapshot of people’s media and communications behaviour, exploring when and how they use services and devices throughout the day, covering both personal and business use, as well as in- and out-of-home use.
We commissioned research to help us better understand why some consumers do not engage fully with communications markets (for example – explore their options, or sign up to a new deal/product with their existing or another provider), and why some do not engage at all.
In 2016 we carried out research to understand the impact that different levels of awareness of end of contract dates/terms may have on consumer engagement.
The Communications - The next decade 2010 report explores the ways communications are set to evolve and develop across the 2010s - and what it could mean for regulators like Ofcom.
Our research investigates the range of mobile options available to consumers, in terms of different providers and opportunities for enhanced performance.
Ofcom has researched consumers’ behaviour and experience of using mobile services in the UK by analysing crowdsourced data collected from Android devices.
