General communications research
Ofcom conducts a wide range of general, multi-sector communications research.
Our general research covers topics from consumer experience to pricing, local media to future digital trends. See our reports and resources below.
Our annual pricing report investigates trends in the prices available to consumers for residential communications services.
Our Digital Day research provided a snapshot of people’s media and communications behaviour, exploring when and how they use services and devices throughout the day, covering both personal and business use, as well as in- and out-of-home use.
In 2016 we undertook a study to understand how markets might be affected by one firm acting as a ‘disruptive’ operator.
We conduct regular research on satisfaction with customer service from providers in each of the fixed-line, broadband, mobile and pay-TV markets.
Our annual reports on the consumer experience of the fixed and mobile, internet and digital broadcasting markets.
We commissioned research to help us better understand why some consumers do not engage fully with communications markets (for example – explore their options, or sign up to a new deal/product with their existing or another provider), and why some do not engage at all.
In 2016 we carried out research to understand the impact that different levels of awareness of end of contract dates/terms may have on consumer engagement.
In 2014, after over a decade of regulating communications, we reviewed the development of communications services and how they further the interests of citizens.
This 2010 paper was designed to provide a review of one of the tools available to regulators - the use of information-based remedies.