Citizens and communications services

31 October 2014

Ofcom has been regulating communications services in the UK for over ten years. Over that period the way that communications services are delivered and used has changed significantly.

Ofcom's principal duty, as set out in section 3(1) of the Communications Act 2003, includes furthering the interests of UK citizens in relation to communications matters. This document reviews the development of communications services and how they further the interests of citizens. It focuses on the work Ofcom does to ensure that as many people as possible can use and benefit from communications services.

The document describes this work in three main areas:

  • availability;
  • accessibility; and
  • affordability.

We also look ahead to work which will be needed to maintain or improve the availability, accessibility and affordability of communications services for citizens. This report complements our January 2014 publication, Cost and Value of Communications Services in the UK, which focused on the development of services for UK consumers.

Full Report 

Citizens and communications services (PDF, 538.6 KB)