This is the tenth Consumer Experience Report outlining what we have done in 2015 to improve consumers’ experience of broadband, phones, television and postal services.
This includes action to make services more accessible and affordable; to raise satisfaction and engagement; and to protect consumers from harm.
The Annex provides more detailed data on the pricing of services, consumer satisfaction, and the levels of consumer switching in the communications market during 2015.
Some of the data underlying the Consumer Experience Report Annex is available as machine-readable, licensed open data below:
Full slide packs referred to in the Annex, also available below: