The Consumer Experience 2015

11 February 2016

This is the tenth Consumer Experience Report outlining what we have done in 2015 to improve consumers’ experience of broadband, phones, television and postal services.

This includes action to make services more accessible and affordable; to raise satisfaction and engagement; and to protect consumers from harm.

The Annex provides more detailed data on the pricing of services, consumer satisfaction, and the levels of consumer switching in the communications market during 2015.

The Consumer Experience 2015 - Full report (PDF, 250.0 KB)

The Consumer Experience 2015 - Research Annex (PDF, 609.1 KB)

Some of the data underlying the Consumer Experience Report Annex is available as machine-readable, licensed open data below:

Switching tracker 2015 data tables (CSV, 1.8 MB)

Residential post tracker Q3 2014 to Q2 2015 (CSV, 3.7 MB)

Full slide packs referred to in the Annex, also available below:

Switching tracker 2015 slide pack
(PDF, 410.9 KB)

Tech tracker H2 2015 slide pack (PDF, 576.7 KB)