Research, data and reports relating to postal services in the UK.
This report explaining consumers' use of and needs for post; and how we will monitor affordability of universal postal services on an ongoing basis.
Annual reports on the UK’s fixed broadband, mobile and Wi-Fi networks, digital television, digital radio and internet infrastructure.
Frequently asked questions about the postal service, including information on how to complain.
Frequently asked questions about the postal service, including information on how to complain
01 March 2017
Ofcom has concluded a comprehensive review of Royal Mail and its delivery of the universal postal service.
06 February 2017
25 January 2017
Ofcom is increasing its commitment to the Welsh language by implementing new standards from today.
16 December 2016
The United Kingdom depends on various infrastructures, and one of the most important is the nation’s communications.
01 December 2016
Speech by Sharon White to the Institute for Government 1 December 2016
30 November 2016
An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the UK postal sector in March 2012
29 November 2016
Ofcom has today published its proposed 2017/18 Annual Plan for consultation, outlining its areas of work for the next financial year.
04 August 2016
This is Ofcom’s thirteenth annual Communications Market report. This supports Ofcom’s regulatory goal to research markets and to remain at the forefront of technological understanding.
04 August 2016
Ofcom's Communications Market Report 2016 finds that one in three adult internet users (34%), equivalent to 15 million people in the UK, has sought a period of time offline, with one in ten (11%) doing so in the last week alone.
25 May 2016
The universal postal service is financially sustainable, Ofcom reports today, while current rules and safeguards for people and businesses who use post are generally working well.
Statistics and facts on the communications industry taken from Ofcom research publications
10 December 2015
New Ofcom research shows we're now using our TV gadgets more than any other major country.
06 August 2015
Smartphones overtake laptops as the most popular device for getting online, with record ownership and use transforming the way we communicate.
28 July 2015
This is part of Ofcom’s investigation into a complaint brought to it by one of Royal Mail’s competitors, Whistl UK Ltd (formerly known as TNT Post UK).
16 June 2015
Ofcom has today announced a fundamental review of the regulation of Royal Mail. The review will ensure regulation remains appropriate and sufficient to secure the universal postal service, given the recent withdrawal by Whistl from the ‘direct delivery’ letters market, which has resulted in Royal Mail no longer being subject to national competition.
Ofcom's activities and those of the companies it regulates are increasingly influenced by international developments.