Ofcom requires telecoms providers to offer a range of services designed to benefit customers with additional access needs. Here is our research on the provision of accessible telecoms.
In 2010 and 2015 we commissioned bdrc continental to carry out mystery shopping research to monitor what advice is offered to new or prospective customers by telecoms providers.
In 2011 we commissioned research to help us to understand, among other things, how well the text relay service meets the needs of those with hearing and speech impairments.
Quarterly updates tracking key trends emerging from the data we collect on the UK telecommunications sector including fixed voice services, mobile services and fixed broadband.
Methodology summarising data sources used in the CMR 2018 including Ofcom’s regular tracker research, audience measurement across media, data collected from stakeholders, and third-party data sources.
