Ofcom requires telecoms providers to offer a range of services designed to benefit customers with additional access needs. Here is our research on the provision of accessible telecoms.
In 2011 we commissioned research to help us to understand, among other things, how well the text relay service meets the needs of those with hearing and speech impairments.
The availability of an affordable voice telephony service would reduce communications barriers for many hard of hearing people when using the phone.
A 2009 independent report by Plum Consulting looked at voice calls for deaf people.
Our 2008 study reviewed some of the issues arising from the use of captioned telephony.