UK broadband speeds 2009

28 July 2009

This research report provides important insights into the current performance of the UK’s broadband networks, and in particular the actual download speeds that consumers receive. Speed has become more significant as people increasingly use the internet to download video and audio, but consumers have lacked reliable information on the actual speeds delivered by ISPs. Our consumer research has shown that speeds are the single biggest cause of dissatisfaction in relation to broadband.

Full report

UK broadband speeds 2009 (PDF, 1.1 MB)

Media Slides (PDF, 276.7 KB)

Annex 6 – Gfk NOP, UK Broadband Speeds – Full Report (PDF, 715.1 KB)