Reliable, good-quality broadband connectivity is an essential part of life for most people in the UK.
Growing use of data-hungry activities such as video streaming, and increased levels of home working and learning during the Covid-19 lockdown, mean the need for fast and reliable broadband has never been greater.
Ofcom’s Communications Market Report 2019 shows that 80% of UK households have a home broadband connection. To understand how well these services perform, Ofcom commissioned technical partner SamKnows to set up a panel of people who connected a hardware monitoring unit to their broadband router. This enables us to measure the performance delivered by different services and assess how they vary by factors including technology, provider, package, where people live and when they use their service.
Our home broadband performance reports are based on tests run in November of each year. We measure the performance that the internet service provider (ISP) delivers to the consumer’s router. The actual performance delivered to consumers’ devices varies as it is affected by several factors including wifi performance, in-house contention (i.e. when more than one device is connected to the wifi), device limitations and the performance of servers delivering content consumed over the connection.